Carer’s Policy

Carers Recognition Act 2004

HepatitisWA is committed to upholding the WA Carers Charter, supporting carers in their everyday care for family members and patients.

Western Australian Carers Charter

1. Carers must be treated with respect and dignity.

2. The role of carers must be recognised by including carers in the assessment, planning, delivery and review of services that impact on them and the role of carers.

3. The views and needs of carers must be taken into account along with the views, needs and best interests of people receiving care when decisions are made that impact on carers and the role of carers.

4. Complaints made by carers in relation to services that impact on them and the role of carers must be given due attention and consideration.

A carer who believes a relevant service provider has not met their obligations under the Carers Charter should firstly raise their concerns with the service provider involved.

If the matter is not resolved carers may wish to contact the Health and Disability Service Complaints Office (HaDSCO). HaDSCO is an independent statutory authority that provides an impartial resolution service for complaints about Western Australian health or disability services.