Consumer Policies

Client Policies

HepatitisWA has a suite of policies which govern and guide the way we work with and for people affected by hepatitis. Access to our policy documents is available on request.

People affected by hepatitis includes, but is not limited to, people at risk of hepatitis, people living with hepatitis, their partners, families and carers.

• Consumer Rights and Responsibilities
• Consumer Privacy and Confidentiality Policy
• Consumer Complaints Policy
• Interaction and Non-Discriminatory Practice Policy
• Improved access strategy for culturally and linguistically diverse populations
• Improved access strategy for Aboriginal and Torres Strait Islander peoples
• Improved access strategy for gay, lesbian, transgender and queer populations
• Consumer Participation Policy

Our Code of Ethics – An Affirmation

HepatitisWA staff affirm that we will:

• Exercise our duty of care to our clients, that is, take reasonable care in exercising our professional responsibilities and skills when working with and for clients.
• Achieve and maintain appropriate standards of proficiency in our work .
• Ensure that clients have relevant and sufficient information about the programs or services in which they are participating.
• Maintain appropriate client confidentiality at all times.
• Commit to work with others who are involved in support and care of our clients where appropriate.
• Take steps to ensure that clients are referred to more appropriate services if it becomes apparent that such referral is necessary in the interests of providing optimum standards of care.
• Respect the human and legal rights of our clients, including their right to make decisions on their own behalf.
• Carry out our duties and responsibilities to clients without prejudice in regard to gender, age, ethnicity, religious or political affiliation, any disability, sexual preference, or socio-economic and cultural background.
• Do our utmost to preserve the dignity, respect, health and safety of clients.
• Participate in any reasonable review of our professional standards or skills, and in any processes that relate to the resolution of conflicts with clients, or the handling of complaints made by, or on behalf of clients.
• Endeavour to conduct ourselves as a positive role model for clients and colleagues.

Page last updated: Wednesday 15 September, 2010